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FLOORING INSTALLATION AGREEMENT AND WARRANTY

Thank you for choosing Park Place Flooring, LLC to install your flooring. We very much appreciate the opportunity, and we are committed to excellence in our work.

The following is our agreement for the installation. For value received, you and we, Park Place Flooring, LLC, an Ohio limited liability company (“PPF”), agree as follows:

LIMITED WARRANTY. WHAT IS COVERED BY THE WARRANTY.

In addition to any warranty extended to the customer directly from the manufacturer of the product or materials used in the installation, PPF will separately warrant that all of its work substantially conforms to the manufacturer’s recommendations and follows industry standards and quality guidelines and that, upon written notice from customer, PPF will correct any faults related to defective workmanship or mis-application of the product at NO additional cost to the customer, provided PPF is notified in writing of such defects or misapplications within one (1) year after substantial completion of the work.  Accordingly, for a period of one (1) year from the date of substantial completion of the work, upon written notice to PPF and only if the work is determined to have been performed in a manner inconsistent with industry standards, PPF will assist in the resolution of such defective work. If the warranty work requires the replacement of a product that is no longer available, the customer agrees to accept a reasonable product match.

WHAT IS NOT COVERED BY LIMITED WARRANTY.

This Limited Warranty does not cover the following items:

Any installation defect that was apparent or ascertainable at the time the work was completed but was not promptly reported to PPF;

Damage related to subsequent alterations, improper or abuse of the covered items by any person other than PPF;

Damage resulting from fires, storms, electrical malfunctions, accidents, floods, sub-grade moisture conditions, leaks or acts of God;

Damage related to customer’s failure to observe any instructions from PPF and/or requirements of the manufacturer with respect to the product, including without limitation failure to control humidity and temperature levels within the home or apartment unit;

Any item furnished by the customer;

The installation of odd lots, close-outs or unwarranted product.

Payment.

Payment is due immediately upon completion of work as outlined by the quoted scope of work. 

Credit card payments are subject to additional 2.9% processing fee

ACH payments through our payment portal are preferred. 

Physical checks are acceptable and must be provided immediately upon completion of work. 

Unpaid balances will be charged at 10% interest monthly.

Unpaid balances may be secured by s mechanic’s lien on your home.  Accordingly, you hereby acknowledge and agree that the PPF may record and subsequently foreclose upon a mechanic’s lien on your home if the Sale and Installation Price is not timely paid to PPF.

Flooring.

The description of the flooring we are installing for you is detailed on your Sales Order, the terms of which are hereby incorporated by reference into this agreement. By signing below, you are indicating that you have reviewed the Sales Order closely and that the details are all correct.

Furniture.

Park Place Flooring will move furniture if it is included in the quoted scope of work. Additional charges will be applied if installers are required to move furniture that is not included in the quoted scope of work. 

Customer is responsible for moving all small items, picture frames, decorations, lamps, personal items, clothes, and anything else easily transported or consolidated. PPF installers will move large furniture and beds as necessary. 

PPF installers will not move or disassemble mechanical beds. 

Our installers do not unhook or re-hook any electronic equipment.

Our installers do not unhook or re-hook any appliances that are hardwired. You will need to hire an electrician to do so.

Plumbing.

Our installers do not unhook or reconnect gas stoves, icemakers, gas dryers etc.

TOILET – New wax ring will be installed – PPF IS NOT RESPONSIBLE FOR ANY LEAKS FROM SUPPLY LINE AND WATER TANK.

An adult aged 18 or over must be present to let the installers in.

If you will not be home while the installation is being completed, we must have cell phone access in case questions or problems come up on the job. If we are not able to reach you, we may make a reasonable decision on how to proceed, which could mean additional charges such as additional floor preparation, etc.; or choosing between one of two or more possible ways to finish the flooring. We can not have crews idle because we can not reach the homeowner. You agree that you are responsible for the cost of additional work, or for the appearance of the job because our installers chose to finish flooring one way instead of an alternative method, and we were not able to reach you.

Pets.

Homeowner is responsible for securing all pets prior to installer’s arrival and for the duration of the installation.

Power and Room Temperature.

Electrical power must be available at the job site.

Carpet: Job site must be acclimated to at 65-75 degrees for 3 hours before, during and after the installation.

Hardwood: Job site must be acclimated to normal living conditions 3 days before the wood is delivered to the job site and then for the life of the floor.

Pull up of Existing Floors.

Pull up and disposal of any existing flooring is not included with your order unless specifically itemized in the Sales Order.

Asbestos: We are not licensed to remove asbestos flooring. We can go over it or you may hire an asbestos removal company.

Pull up of glued carpet. We will quote you a basic price for this work; however, we cannot be held responsible for unforeseen situations. If the glue on the existing carpet is extremely aggressive or if in the process of pulling it up there is damage to the subfloor that must be repaired, we reserve the right to charge for the extra costs of additional labor and materials.

Pull up of wood floors, tile, or vinyl. We will quote a basic price; however, the price could rise due to unforeseen circumstances.

We are not licensed to remove flooring or house components with lead paint.

If extra charges apply, you will be notified at once and you have the option of paying the additional money or doing the work yourselves. There will be no refund of the materials ordered to do the job.

We cannot be held responsible for unknown circumstances. Our professional estimators make every effort to include every item we can foresee. For example, it is impossible to know if and how much leveling of a sub-floor may be required before the existing floor is removed. If leveling is required, an additional charge may apply. As another example, it is impossible to know if and to what extent a sub-floor may be damaged, either from water damage, termites, or other causes.  Accordingly, we are not responsible for any damages that we discover regarding your subfloor. Other such circumstances arise from time to time.

Stairs.

There are many ways to install stairs. Be sure to discuss with your salesperson which method you want us to use. If the method of installation is not specified in the Sales Order, then we will choose what we determine in our discretion to be the best one.

Seams.

We guarantee professionally constructed durable seams. Professionally constructed seams are not invisible seams. There are many factors affecting whether a seam will be visible including but not limited to the type and amount of natural or artificial lighting in the room, the thickness, construction, and color of the carpet.

Quarter Round Moldings.

Should be removed for best carpet installation.

Doors.

Door cutting is not included in your quote, if this should become necessary.

Hidden Wires or Other Unusual Conditions.

In the event the consumer has wires or other conditions hidden under their existing floor, we must be notified of this fact prior to our pulling up the existing floor.

Scheduled Installation Times.

Estimated arrival and finish times are only a guide. Many circumstances during the day can cause our crews to run ahead or behind schedule. You will be notified if this happens.

Baseboards.

Carpet: Some surface scratching may occur. Touch up is the homeowner’s responsibility.

Patterned Carpet.

No pattern is without skew. No room is perfectly square. We do our best to get the most pleasing look in the room, but some run off is possible.

Natural Products.

Products made from natural materials (stone tile, ceramic tile, wood, wool, real linoleum, etc.) have natural variations. Marble has marbling. Ceramic tile is made from clay, which has natural variations in color and glazing. Wool is a natural product that has natural color variations. Wood has natural patterns and grains that contain variations and imperfections. As a result, you should expect variations. These natural variations are not defects, and no refund or replacement will be made for natural products that have normal color, texture, and appearance variations.

Hardwood Refinishing.

We also provide hardwood refinishing services. Generally, these services consist of sanding, staining, and applying polyurethane. Equipment used in the sanding of hardwood floors is heavy.  As such, there is the potential for minor dings, dents, and scuffs, and you acknowledge that we are not responsible for any such damage.  Ther is also the potential for stain to inadvertently drip on baseboards, cabinets, and/or walls, and you acknowledge that we are not responsible for paint touchups necessitated thereby. You also acknowledge and agree that there are natural variances in woodgrains and patterns of natural hardwood, and we have no idea of knowing what these natural variances will look like after sanding the floor.  Also, it is possible that your floor consists of two or more species of wood, so you acknowledge that there may be variations in color, woodgrains, and patterns, and that we are not responsible for any such variations.

Defective Flooring.

Fortunately, it is a very rare situation, but should we determine that the flooring materials that we install in your home are defective, we make it a top priority to replace the materials in accordance with our limited warranty set forth above.

Monetary compensation is not provided for lost wages, lost revenue, or any other contingency, including, but not limited to, the cost of other contractors, the cost for alternate accommodation, or psychological distress.

Pay-at-Closing Program. (Only customers with approved REALTOR® References and specified intention prior to quote)

In exchange for the goods and services set forth in this agreement, you agree to pay the amount set forth in the Sales Order (the “Sale and Installation Price”). You acknowledge that you have opted for PPF’s “Pay-at-Closing” program given that your home is currently listed for sale. Accordingly, under the “Pay-at-Closing” program, you agree to pay, and to take all steps necessary to facilitate the payment of, the Sale and Installation Price out of the proceeds of the sale of your home, with the Sale and Installation Price being listed on the HUD-1 settlement statement and paid to PPF at the consummation of the closing on the sale of your home.  The scheduled closing date is  (the “Scheduled Closing Date”). You hereby agree that you shall execute any and all documents requested by the title company/settlement agent closing the sale of your home in order to facilitate the payment of the Sale and Installation Price to PPF. 

To secure your payment of the Sale and Installation Price, you hereby acknowledge that you have provided PPF with your credit card processing information.  If the Sale and Installation Price is paid to PPF at closing out of the proceeds of the sale of your home, then PPF agrees that PPF will not charge your credit card. If, however, the Sale and Installation Price is not paid within thirty (30) days after the Scheduled Closing Date, you hereby authorize PPF to charge the Sale and Installation Price to your credit card.

Unpaid balances will be charged at 10% interest monthly.

Unpaid balances may be secured by s mechanic’s lien on your home.  Accordingly, you hereby acknowledge and agree that the PPF may record and subsequently foreclose upon a mechanic’s lien on your home if the Sale and Installation Price is not timely paid to PPF.

Cancelled Installation Policy.

Once you schedule an installation, it must be cancelled 3 business days prior to the scheduled installation date otherwise, a $250.00 fee will be assessed for late cancellation.

Maintenance.

Proper maintenance is essential for best results and warranty service. You can find maintenance instructions for all products at the manufacturer’s web page or request from our team. You agree to follow maintenance instructions. Do not use plastic over flooring to “protect it”. This can damage your floor and void your warranty. For vinyl floors, please use shades or curtains to minimize the possibility of damage due to UV radiation and to keep your warranty intact.

Miscellaneous Terms.

No Other Agreement. Except as otherwise mutually agreed in writing, this Flooring Installation Agreement and the incorporated Sales Order are the complete agreement of the parties and supersede all other agreements or understandings, written or oral.

Indemnification: Our liability for damage caused by our negligence or that of our subcontractors/agents shall be limited to the amount of any monies paid by you under this agreement.

Terms of Payment. In addition to the terms stated above, you agree to pay all costs of collection, whether or not we enforce a mechanic’s lien or otherwise file suit, including, without limitation, all attorney’s fees, filing fees, and court costs as they are billed by us. Such unpaid additional costs shall be subject to interest at 10% per month until paid.

Limitation of Damages. We will not be liable for any delay in performing any work or providing any materials hereunder, or any cessation of or interruption of services, including, but not limited to, those arising out of fire, flood, explosion, war, strike, power blackout, nature, civil or military authority, inability to obtain labor or materials or reasonable substitutes therefore, terrorist threats or activities or any other causes beyond our reasonable control or acts of God.

Limitation of action. Except for claims for overdue balances, any other lawsuit hereunder shall be brought within one (1) year of completion of our installation notwithstanding any other statute of limitation that would otherwise apply.

LIMITATION OF REMEDIES AND DISCLAIMER OF WARRANTIES. WE WILL NOT BE LIABLE IN ANY CASE FOR ANY LOSS OF USE, LOST PROFITS, SPECIAL, INCIDENTAL, CONSEQUENTIAL, INDIRECT, OR PUNITIVE DAMAGES. IN NO EVENT SHALL OUR LIABILITY EXCEED REIMBURSEMENT OF ANY MONIES PAID BY YOU UNDER THIS AGREEMENT AND THIS SHALL BE YOUR EXCLUSIVE AND SOLE REMEDY FOR ANY CLAIM HEREUNDER. THE LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS IN THIS SECTION AND ELSEWHERE IN THESE TERMS OF USE APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

By accepting a quote or estimate from Park Place Flooring you confirm that you have read and agree to the foregoing terms.